There has been much debate about working from home and whether or not it’s a productivity boost or major productivity drain. Paranoid managers envision employees lying on their couches at home in Metallica concert T-shirts eating Doritos off their belly and watching Ellen.
Well, stop debating, because the coronavirus has changed everything. Working from home is no longer up for debate. It’s here.
Besides that truth, though, and the previously mentioned naysayer attitude, Stanford professor Nicholas Bloom has definitive data that paints a picture of hope and encouragement regarding the benefits of working from home.
Bloom found a willing lab rat for a ground-breaking experiment in his graduate economics class at Stanford–James Liang, co-founder and CEO of Ctrip, China’s largest travel agency, with 16,000 employees. The CEO was interested in giving employees the work-from-home option because office space in the company’s Shanghai HQ is supremely expensive and because employees had to endure long commutes to work (not being able to afford city living). The result was horrendous attrition.
So Liang wanted to make the work-from-home move but needed proof it wouldn’t tank productivity.
Enter Bloom, who helped design a test whereby 500 employees were divided into two groups–a control group (who continued working at HQ) and volunteer work-from-homers (who had to have a private room at home, at least six-month tenure with Ctrip, and decent broadband access as conditions).
You can watch Bloom describe the study and the findings in his 2017 TEDx talk below.
Bloom expected the positives and negatives to offset each other. But he was wrong.
Instead, the robust, nearly two-year study showed an astounding productivity boost among the telecommuters equivalent to a full day’s work. Turns out work-from-home employees work a true full-shift (or more) versus being late to the office or leaving early multiple times a week and found it less distracting and easier to concentrate at home.
Additionally (and incredibly), employee attrition decreased by 50 percent among the telecommuters, they took shorter breaks, had fewer sick days, and took less time off. Not to mention the reduced carbon emissions from fewer autos clogging up the morning commute.
Oh, and by the way, the company saved almost $2,000 per employee on rent by reducing the amount of HQ office space.
One surprising finding did put a cautionary veneer over going all in on work-from-home, however. More than half the volunteer group changed their minds about working from home 100 percent of the time–they felt too much isolation.
The research comes with a valuable recommendation.
The sum total of the research led Bloom to recommend going for it with work from home but enabling it just a few days a week versus its being a constant.
Set aside the current reality of forced working from home. When things return to normal (whatever that means) I think Bloom will prove to be right with his recommendation. Here’s why.
I switched from a corporate, office-driven environment to the work-from-home life (except when I’m keynoting) of an author, speaker, and coach.
I feel I’m consistently at the most productive I’ve ever been in my entire life. My morning commute is a seven-second walk to my study and I actually start working far earlier than I did in the corporate world.
While I make it a point to not work any later than I did at a corporate office, I’m working more deeply with far fewer breaks in concentration. I quite often “get on a roll” that lasts four-plus hours at a time. I can’t remember the last such streak working in an office.
I’m able to be so intense and productive that on most days I intentionally break my day up with exercise, which refreshes me and recharges me for another “burst” in the back half of the day. I was never able to do this in a corporate office setting.
I’ve written before about the one downside of working from home day in and day out–it can be lonely. I can absolutely see how it could impact team cohesion. So Bloom’s recommendation to dive in but keep an eye toward maintaining face-to-face contact and cohesion makes a lot of sense.
The nature of every job does not necessarily lend itself perfectly to working from home, even a few days a week. The bigger thought here is that it’s time to erase the stigma about telecommuting in general, especially now that so many more of us will have had a taste of the benefits involved.