With graduation season upon us, I thought I’d answer the most common question I get from young executives after keynotes I give (other than “Do you give … [Read more...]
A Wendy’s Manager Sent This Shocking Apology Email to an Irate Customer (It Does Way More Harm Than Good)
Actually, honestly is not always the best policy.
We've all experienced poor customer service. My wife and I lament all the time that customer service seems to be declining fast everywhere we turn--but somehow not … [Read more...]
