Here’s a troubling trend. Other than fidget spinners I mean. Research among those recently leaving corporate life indicates a surprising thread. Guess what strength … [Read more...]
A Wendy’s Manager Sent This Shocking Apology Email to an Irate Customer (It Does Way More Harm Than Good)
Actually, honestly is not always the best policy.
We've all experienced poor customer service. My wife and I lament all the time that customer service seems to be declining fast everywhere we turn--but somehow not … [Read more...]
Highly Intelligent People Avoid Making Bad Decisions By Doing 6 Things, According to Psychology
High IQ and EQ leaders don't let themselves get caught in these six traps that lead to poor choices
Decisions, decisions. You make them all day long, big and small. It's hard enough to make the right call when you have the time, support, and resources you need, … [Read more...]
Handling Criticism in These 5 Emotionally Intelligent Ways Keeps Your Self-Confidence From Sinking
Don't let admonishment abolish your self-confidence
There's no way around it --criticism hurts. It doesn't matter if it was warranted or not, from whom it came or how pointed it was delivered (or not), it's just not fun. I'm not … [Read more...]
5 Ways Intelligent People Avoid Losing Their Temper, According to Science
Getting visibly and verbally angry never solves anything. Here's a solve for avoiding it.
Nothing good ever comes from blowing your top at work or anywhere. To be fair, I've seen when leaders lose it but admittedly get a point across, but the … [Read more...]
Harvard Study: Doing 1 Thing Well (That Most Stink At) Will Dramatically Improve Your Emotional Intelligence
Improving EQ doesn't require lots of IQ, just intentionality and this powerful tactic
Emotional intelligence is one of those essential business skills that can be improved merely by being intentional about it. And unlike trying to grow your analytical skills or … [Read more...]
This Simple, 5-Minute Daily Habit Will Dramatically Increase Your Emotional Intelligence
It's amazing that something as involved as emotional intelligence only involves 5 minutes per day to master it
Emotional intelligence (EQ) is the ability to be aware of, comprehend, manage, and effectively express one's own feelings, as well as effectively interact with others and their … [Read more...]
What I Learned About Emotional Intelligence After Taking a Psychologist-Designed EQ Test
Emotional intelligence as a leadership skill is only growing in importance. Here's how to grow yours.
We've now all heard enough about emotional intelligence that we know it must be part of our repertoire as a leader, co-worker, parent, and friend. But emotional … [Read more...]
Want Your Children to Have a Lifetime of Happiness? Instill These 3 Things in Them Right Now
All that parents can do is plant the seeds and hope it leads to a bountiful harvest Certain things are universally true when it comes to our children. They exasperate us. … [Read more...]
Lin-Manuel Miranda Just Kicked Off His ‘Hamilton’ Tour of Puerto Rico and It’s the Height of Emotional Intelligence
Waves of a different kind this time are sweeping the beleaguered island--much needed waves of emotional intelligence
The battered island of Puerto Rico needed this. Leave it to Lin-Manuel Miranda to recognize it. Just recently, Miranda kicked off a tour of the collaborative phenomenon … [Read more...]
