You may or may not already code yourself as a natural born leader. It's one of the highest compliments you can pay a manager, for a reason. Gallup says only one out of every 10 … [Read more...]
Here’s What Will Really Trigger Employees to Quit, and How to Avoid It
It's surprisingly simple, and painful when it's missed
Finding talent is hard, losing it is hard to take. If only employees were more loyal to the idea of loyalty. They quit, even when we thought they were happy. And … [Read more...]
Issue #17: On the Golden Rule of Influence, Stories Told About You, and More
INSIGHTS (on leadership/self-leadership) Here’s a simple, but profound, truth. People don't remember us for what we do for ourselves, they remember us for what we do for … [Read more...]
These 10 Words From Warren Buffett Are the Key to Living a Happy Life
Warren Buffett offers a buffet of advice -- perhaps none more poignant than this.
Warren Buffett has lived to a ripe old age where he’s seen a lot, heard a lot, and said a lot. So when I came across what the billionaire investor says … [Read more...]
7 Noble Actions That Will Draw Employees to You
We're drawn to honest and decent leaders--the alternative repels us. This simple code of conduct ensures no authenticity oversights
Is there anything more transparent then when someone's not being transparent? Despite reality TV, we're actually a pretty smart species. So why do we think we can get … [Read more...]
If Bill Gates Praises Warren Buffett for this 1 Leadership Ability, It’s Probably Worth Copying
Bill Gates pointed out an often overlooked (but crucial) leadership skill in his friend Warren Buffett. Here are six ways to build it.
There’s no shortage of keys to remarkable leadership or critical leadership values to uphold. But Bill Gates just pointed out one of the most overlooked (and … [Read more...]
This is What Happens When You Don’t Embrace These 5 Values as a Leader
You know the value of values in leadership (and life). But are you aware what happens when you don't live up to some of the most important ones?
Much has been written about the importance of values at the company and individual level. Organizations that clearly define and support their values are proven to … [Read more...]
13 Career Lessons Leaders Wished They’d Learned Sooner
Time + distance = perspective. Here's powerful perspective from leaders looking back on an oft-asked career question.
With graduation season upon us, I thought I’d answer the most common question I get from young executives after keynotes I give (other than “Do you give … [Read more...]
A Wendy’s Manager Sent This Shocking Apology Email to an Irate Customer (It Does Way More Harm Than Good)
Actually, honestly is not always the best policy.
We've all experienced poor customer service. My wife and I lament all the time that customer service seems to be declining fast everywhere we turn--but somehow not … [Read more...]
Patagonia Has Only 4 Percent Employee Turnover Because They Value This 1 Thing So Much
Look beneath the quirkiness of Patagonia and you'll find a powerful driver of employee loyalty
Given we are in the midst of the Great Talent Wars, any insight on employee retention is like gold. And when we see companies like Patagonia posting an incredible 4 … [Read more...]