We've all experienced poor customer service. My wife and I lament all the time that customer service seems to be declining fast everywhere we turn--but somehow not … [Read more...]
Microsoft CEO Satya Nadella Looks for These 2 Traits Before He’ll Hire Anyone
These are two qualities any leader would kill to have a greater mix of on his or her team
Microsoft is on a roll again under the leadership of CEO Satya Nadella. I gave a keynote address at their Redmond, Washington, headquarters in June and was struck by a … [Read more...]
Amazon’s ’50 Percent Rule’ Will Help You Avoid the 5 Biggest Interviewing and Hiring Mistakes
The Seattle-based company's rule and supporting process will help you get hiring right
I speak internationally and can tell you that the number one issue on most clients' minds these days is how to hire the best talent. That's why Amazon's approach … [Read more...]
3 Questions Anyone Who’ll Ever Interview You Wants You to Answer, According to Psychology
There's universal intent underlying all three inquiries
There are certain things, that anyone, no matter who they are or what questions they ask, want to know about you before deciding to hire you. How am I so … [Read more...]
This 9-Word Interview Question Is the Single Best One to Ask, According to This Bestselling Management Guru
It's one short, nine-word question -- but it's oh so revealing
Nothing is more important to the short and long term health of a business than getting the right people in the right job. And being in the midst of the Great Labor … [Read more...]
Google, Amazon, and the State of California All Banned This 1 Interview Question. Here Are 3 to Ask Instead
You might not realize this very common interview question fuels the gender pay gap. There are better questions to ask.
We all want to be able to spot the best people for our team and then be able to retain the best people as well. But it starts with hiring the best, which means asking the best … [Read more...]
