There may be nothing more important to an organization than spotting and nourishing high-potential leaders--the ripple effect on an organization of having such … [Read more...]
A Wendy’s Manager Sent This Shocking Apology Email to an Irate Customer (It Does Way More Harm Than Good)
Actually, honestly is not always the best policy.
We've all experienced poor customer service. My wife and I lament all the time that customer service seems to be declining fast everywhere we turn--but somehow not … [Read more...]
A 10-Year CEO Study Shows the Single Most Important Behavior of the Most Successful Leaders
Exhibiting this one behavior makes you an astonishing twelve times more likely to be a high-performing CEO
Ten-year CEO studies conducted by a team of psychologists, economists, statisticians, and data scientists don’t come along every day (but still more offers for a 0 … [Read more...]
These Are the 10 Reasons Why Poor Performers Underperform
Poor performers can be draining, but you can course-correct if you set the correct course
Anyone that has ever managed people (or that has worked in a team) knows how frustrating/exhausting it can be to have a poor performer in the midst. If that person(s) … [Read more...]
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