I strongly believe that culture must be a driving thought for any leader, not an afterthought. A workplace’s culture firmly shapes the way employees show up every day and can boost … [Read more...]
The 7 Most Common Leadership Traps to Avoid
It's time to shed light on the leader's most common blind spots. We have enough to worry about with what we can see, let alone what we can't
There are plenty of traps for leaders in today’s workplace, whether it’s unspoken rules that lead to a toxic culture, or behaviors that make Millennials want to quit, or … [Read more...]
In Shameful Apology Email to Customer, Wendy’s Manager Blames Drug Addicts and ‘Little-to-no Talent Pool’ for Team’s Bad Service
Actually, honestly is not always the best policy.
We've all experienced poor customer service. My wife and I lament all the time that customer service seems to be declining fast everywhere we turn--but somehow not … [Read more...]
Here’s How Mark Cuban and the Dallas Mavericks CEO Transformed Their Toxic Culture in 18 Months
Mark Cuban quickly took accountability, then he took action by bringing in Cynthia Marshall as CEO.
On February 20, 2018, Sports Illustrated published a report detailing the Dallas Mavericks' culture of misogyny and sexual harassment. The team then hired an … [Read more...]
5 Warning Signs Your Company Culture Is Broken and a Crisis Looms, According to Research
Watch out for these warning signals to avert a company culture disaster
One of the biggest things a leader must guard against is the onset of toxicity in their workplace. There are plenty of easy-to-miss signs that your workplace is … [Read more...]
The Highest Paid Person In the Meeting Is the Most Dangerous Voice, According to Wharton’s Adam Grant
The person with the biggest salary can crush diversity of thought and more if not careful.
I've seen it happen often enough. A senior leader is present and no one says much until the senior leader does. People then fall over themselves to comment, … [Read more...]
17 Sacrifices the Best Leaders Willingly Make for Their Team
Leadership is about what you give up, not just what you take on
Part of being a leader is picking the right priorities. Good leaders have a knack for knowing what to take on. Great leaders also know what to give up. True leaders … [Read more...]
The Most Self-Aware Leaders Don’t Lose Sight of These 5 Things
Self-awareness doesn't happen solo--sometime leaders need help. Here it is.
Leaders that can come to grips with their own blind spots and tune into toxic, unspoken rules are skilled leaders indeed. Both of these things fit into the … [Read more...]
