It's NFL Draft time, as if you didn't know. It's literally the only thing in sports that's been covered in the last two lockdown months. As a coach/team manager, there are … [Read more...]
9 Signs Your Workplace Is Emotionally Unintelligent and What to Do About It
Research shows many fleeing corporate America are driven to do so by increasingly low emotional intelligence in the workplace. And who's taking flight will surprise you (not).
Here’s a troubling trend. Other than fidget spinners I mean. Research among those recently leaving corporate life indicates a surprising thread. Guess what strength … [Read more...]
A Wendy’s Manager Sent This Shocking Apology Email to an Irate Customer (It Does Way More Harm Than Good)
Actually, honestly is not always the best policy.
We've all experienced poor customer service. My wife and I lament all the time that customer service seems to be declining fast everywhere we turn--but somehow not … [Read more...]
Highly Intelligent People Avoid Making Bad Decisions By Doing 6 Things, According to Psychology
High IQ and EQ leaders don't let themselves get caught in these six traps that lead to poor choices
Decisions, decisions. You make them all day long, big and small. It's hard enough to make the right call when you have the time, support, and resources you need, … [Read more...]
