Here’s a troubling trend. Other than fidget spinners I mean. Research among those recently leaving corporate life indicates a surprising thread. Guess what strength … [Read more...]
A Wendy’s Manager Sent This Shocking Apology Email to an Irate Customer (It Does Way More Harm Than Good)
Actually, honestly is not always the best policy.
We've all experienced poor customer service. My wife and I lament all the time that customer service seems to be declining fast everywhere we turn--but somehow not … [Read more...]
Highly Intelligent People Avoid Making Bad Decisions By Doing 6 Things, According to Psychology
High IQ and EQ leaders don't let themselves get caught in these six traps that lead to poor choices
Decisions, decisions. You make them all day long, big and small. It's hard enough to make the right call when you have the time, support, and resources you need, … [Read more...]
Handling Criticism in These 5 Emotionally Intelligent Ways Keeps Your Self-Confidence From Sinking
Don't let admonishment abolish your self-confidence
There's no way around it --criticism hurts. It doesn't matter if it was warranted or not, from whom it came or how pointed it was delivered (or not), it's just not fun. I'm not … [Read more...]
