I wrote an article that garnered massive readership: “I Left My Corporate Job–And These 8 Things Became Clear”. It told me two things: a) even a blind squirrel finds a nut every … [Read more...]
A Wendy’s Manager Sent This Shocking Apology Email to an Irate Customer (It Does Way More Harm Than Good)
Actually, honestly is not always the best policy.
We've all experienced poor customer service. My wife and I lament all the time that customer service seems to be declining fast everywhere we turn--but somehow not … [Read more...]
I left my corporate job and these 8 things became clear
Note to reader: what follows is the single most viral article I've written, re-shared here by popular request
Many dream about leaving behind corporate life. Reporting to no one but yourself. A seven-second commute to your screened-in porch. About four years ago, I did it. After more … [Read more...]
With Just 1 Sentence, You Can Get Along With That Difficult Co-Worker
A poor relationship with just one co-worker can drain the joy out of work. Change this for the better, and reinforce good relationships too, with this one sentence.
There are few workplace situations as draining as dealing with a difficult co-worker. And no, administering taser-therapy is not an option. I’m often asked for advice on just … [Read more...]
Highly Intelligent People Avoid Making Bad Decisions By Doing 6 Things, According to Psychology
High IQ and EQ leaders don't let themselves get caught in these six traps that lead to poor choices
Decisions, decisions. You make them all day long, big and small. It's hard enough to make the right call when you have the time, support, and resources you need, … [Read more...]
Using These 4 Words Will Create a Empathetic Work Environment
Dealing with a few afflictions my whole life has been a gift, in reality. I offer four words of perspective that have shaped my approach towards others
It’s called Charcot-Marie-Tooth disease, a neurological disorder in the family of Muscular Dystrophy. It came along with scoliosis and foot structure issues, as well as some other … [Read more...]
If You’re Making Any of These 6 Assumptions, You’re Unintentionally Holding Yourself Back From Success
Success doesn't come easy--so don't make it harder than it needs to be.
Success requires such hard work that we look for success hacks and sources of success-inducing inspiration wherever we can find them. So we sure as heck … [Read more...]
A 10-Year CEO Study Shows the Single Most Important Behavior of the Most Successful Leaders
Exhibiting this one behavior makes you an astonishing twelve times more likely to be a high-performing CEO
Ten-year CEO studies conducted by a team of psychologists, economists, statisticians, and data scientists don’t come along every day (but still more offers for a 0 percent APR … [Read more...]
These Are the 10 Reasons Why Poor Performers Underperform
Poor performers can be draining, but you can course-correct if you set the correct course
Anyone that has ever managed people (or that has worked in a team) knows how frustrating/exhausting it can be to have a poor performer in the midst. If that person(s) … [Read more...]
This 1 Word Gives You Something Greater Than Happiness in Your Career and Life (It Did For Me)
So much is written about how to be happy. But what about beyond happy?
We so often focus on what can make us happy at work and in life, and for good reason. But there's something else to aim for that will yield happiness as a side … [Read more...]
