Working from home is a red-hot trend, a skill that when you excel at it can lead to tremendous productivity gains. The numbers of remote workers are swelling, … [Read more...]
Amazon Just Announced It Is Spending $700 Million to Retrain 100,000 Employees (and They’re Free to Quit Thereafter)
Here's why Amazon's massive investment is such a brilliant move
In what is one of the biggest corporate retraining initiatives ever announced, Amazon said Thursday morning that it will invest $7,000 per … [Read more...]
Google Can Spot Its Highest-Empathy Leaders In 5 Minutes With These 16 Questions
The search giant doesn't have to search hard for high-empathy leaders when armed with these questions.
Google has perfected the use of data to help illuminate people dynamics. It tried to prove managers don't matter and instead found 10 traits of the very best ones. It … [Read more...]
In 1 Powerful Sentence Warren Buffett Just Shared the Key to Leading With Empathy
The Oracle of Omaha was opining on, of all people, former baseball star turned entrepreneur Alex Rodriguez.
Warren Buffett is at it again, this time spouting nuggets of wisdom in, of all places, Sports Illustrated. The magazine interviewed him for their July 1, … [Read more...]
In Shameful Apology Email to Customer, Wendy’s Manager Blames Drug Addicts and ‘Little-to-no Talent Pool’ for Team’s Bad Service
Actually, honestly is not always the best policy.
We've all experienced poor customer service. My wife and I lament all the time that customer service seems to be declining fast everywhere we turn--but somehow not … [Read more...]
Want to Make the Praise You Give Employees Powerful? Ask Yourself These 4 Questions First
Giving praise to employees is the first step--here's how to do it right
We've all worked for bosses that were quick to criticize and slow to praise. It doesn't feel good. On the other side, working for bosses that give out praise … [Read more...]
Leaders at Google Are Trained to Do These 2 Things When Talking to Employees About Their Careers
Career conversations are crucial conversations--and Google leaders make them inspiring.
There are so many conversations that leaders never have with employees; good on-boarding discussions, informational talks to prepare the employee for a new project, … [Read more...]
4 Unexpected Things Leaders Can Do to Help Employees Achieve Their Career Goals
They might be unexpected ways to fuel careers, but by no means unattainable
Part of true leadership is caring about your employee's career as much as you do about your own. I've been privileged to help employees achieve their career … [Read more...]
A 50-Year Study Says These Are 2 of the Most Non-Negotiable Traits a Successful Leader Must Have
These are two traits for success anyone can develop--but not everyone does.
When it comes to discerning the behaviors and traits of the most successful people, there is no shortage of information available on the topic. And part of being a great … [Read more...]
Want More Success With Little Extra Effort? Send These 6 Emails Each Week
Email never felt as productive and powerful as this.
Email is one of those things you enter into mindlessly, but it really requires a more mindful approach. You have to be intentional about managing your email so it isn't a time … [Read more...]
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