INSIGHTS (on leadership/self-leadership) + IMPERFECTIONS (a mistake many make) Note: This week I’m blending the Insights and Imperfections sections because the … [Read more...]
Issue #144: On Pushing Back at Work, How to Answer “What’s Your Weakness?”, and More
INSIGHTS (on leadership/self-leadership) Here’s a question I’d like you to stop, pause, and think about for a moment. What has no place in your life that has made a … [Read more...]
4 Powerful Ways to Set a Positive Tone for Your Organization
A little effort could go a long way here
OK, I’m just gonna say it. What we need more of, now more than ever, is POSITIVITY. At work. In life. There’s been a long run of reasons to turn a cold-shoulder to a sunny … [Read more...]
Earth Just Hit Record Temperatures, and 14 Other Warning Signs Leaders Miss
Recent scientist's warnings may fall on deaf ears, but these signs of an unhealthy workplace culture shouldn't
Scientists at Berkeley Earth just reported that the Earth hit a record high temperature in 2016, crushing the record set in 2015, which pummeled that of 2014. A … [Read more...]
In Shameful Apology Email to Customer, Wendy’s Manager Blames Drug Addicts and ‘Little-to-no Talent Pool’ for Team’s Bad Service
Actually, honestly is not always the best policy.
We've all experienced poor customer service. My wife and I lament all the time that customer service seems to be declining fast everywhere we turn--but somehow not … [Read more...]
How to Get the Most Out of the Relationship With Your Mentor
So you've landed a mentor. Here's how to use your superpowers to keep both sides of the relationship revved and rewarding.
It’s time to make the absolute most out of this potentially powerful relationship. You enter this energized, and you plan to stay that way. How do you keep your mentor … [Read more...]
Albert Einstein’s Note on the Key to Happiness Sold For $1.56 Million (But It’s Only Half Right)
Someone literally bought a single sentence on happiness written by Einstein. But here, money isn't buying happiness (just an incomplete theory).
I’ve written on what psychology says is the key to happiness, the employee happiness equation, and the 5 unhappiness traps, so I was piqued to see what Albert … [Read more...]
A Wendy’s Manager Sent This Shocking Apology Email to an Irate Customer (It Does Way More Harm Than Good)
Actually, honestly is not always the best policy.
We've all experienced poor customer service. My wife and I lament all the time that customer service seems to be declining fast everywhere we turn--but somehow not … [Read more...]
