There are few things left that surprise me; I’m betting it’s the same for you. So when I come across something unexpected in doing research for this column, I take pause, … [Read more...]
Want to Make a Great First Impression? Do What Successful Speed Daters Do
It's dead simple but so often overlooked and misunderstood
Making a great first impression is so much better than having to overcome a bad first impression. But it’s easier said than done. Big first impressions come from small … [Read more...]
Google Discovered the 10 Traits of the Best Managers in an Unexpected Way
Google's definition of what makes the very best managers will help you be your very best
It’s not every day you learn of a really smart company setting out to prove that managers don’t matter. But that’s exactly what Google did … [Read more...]
This Leading Indicator of High-Performers Will Surprise You
Gallup issued a report confirming a very surprising top performance predictor
Gallup issued their State of the American Workplace report, complete with its list of top predictors of engagement/performance/productivity. The list was populated with the usual … [Read more...]
If You’re Calling Your Adult Child’s Boss, Just Don’t (a Stunning New Study Says 11 Percent Are)
New research shows how far 'snowplow' parents will go and the damage they cause.
The recent college admissions scandal certainly shows how far some parents will go to give their kids the best. But a new study by Morning Consult … [Read more...]
A 56-Year Study Says 1 Overlooked Thing Is Crucial for Your Child’s Success (Tests Can’t Measure It)
A Nobel Prize winner studied the 56-year old Perry Preschool Project -- and unearthed a gem
Ours is a world of measurement. Do we measure up to others success and how can we measure our own? As parents, we can't help but rely on tests and grades to inform … [Read more...]
There Are Major Consequences to Giving Employees Autonomy If You Allow These 8 Things to Happen
The surprising dark side of granting autonomy can be avoided -- the effort is 1000 percent worth it.
The best leaders don't horde power, they give it away -- by granting autonomy (defined here as giving decision rights and freedom to operate to employees without your … [Read more...]
In Shameful Apology Email to Customer, Wendy’s Manager Blames Drug Addicts and ‘Little-to-no Talent Pool’ for Team’s Bad Service
Actually, honestly is not always the best policy.
We've all experienced poor customer service. My wife and I lament all the time that customer service seems to be declining fast everywhere we turn--but somehow not … [Read more...]
Microsoft CEO Satya Nadella Looks for These 2 Traits Before He’ll Hire Anyone
These are two qualities any leader would kill to have a greater mix of on his or her team
Microsoft is on a roll again under the leadership of CEO Satya Nadella. I gave a keynote address at their Redmond, Washington, headquarters in June and was struck by a … [Read more...]
The 6 Best Techniques for Communicating Clearly and Persuasively, According to a Speechwriter for Top CEOs
Words matter. This advice will make yours matter more
There's no one in business who can't benefit from being skilled at communicating clearly, crisply, and in a compelling fashion. Whether you're giving a keynote to … [Read more...]
