Earlier this month, Los Angeles Lakers basketball icon Magic Johnson abruptly quit his job as president of basketball operations for his beloved … [Read more...]
If You Can Answer Yes to 3 Questions as a Leader, Employees Will Run Through a Brick Wall for You
Your employees are constantly asking these questions about you. Make sure they get the answers you want
Leaders come and leaders go. Only certain ones stick around--in the hearts and minds of the people who worked for them, that is. Whether or not you … [Read more...]
Want a More Tolerant World and Happier Relationships? Follow This 1 Sentence of Advice
In a world becoming so divisive, it's great to hear advice on strengthening bonds
I’m an optimist but even I’m noticing the prolific increase in divisiveness across all walks of life of late, whether it’s a sports story that divides our opinions, … [Read more...]
A New Study Reveals the 7 Best Strategies for Successfully Asking for a Raise
1,000 employees can't be wrong in sharing the right way to go about asking for a raise
Asking for a raise is about as comfortable as giving the boss feedback. Both can be awkward, tension laden, and require you to put your neck out there. But at least … [Read more...]
In Shameful Apology Email to Customer, Wendy’s Manager Blames Drug Addicts and ‘Little-to-no Talent Pool’ for Team’s Bad Service
Actually, honestly is not always the best policy.
We've all experienced poor customer service. My wife and I lament all the time that customer service seems to be declining fast everywhere we turn--but somehow not … [Read more...]
4 Powerful Ways To Foster Unexpected Success In Your Life
Surprise success boils down to one question and four methods
Experiencing success after envisioning it, planning for it, and tirelessly working towards it is hard to beat. The only thing that comes close is a different … [Read more...]
5 Questions That Help You Determine How Truly Successful You Are
Five questions that tell you so much about what success really is.
In conducting many interviews for my books, this column, and my keynotes, I've talked to a lot of successful people. A surprising number aren't really happy though, which means … [Read more...]
Harvard Research Says If You Want to Improve Your Performance, Don’t Ask for Feedback–Ask for Advice
It's contrary to popular belief for how to get better at something, but the research findings are right.
Everyone wants to get better. Heck, there's an entire multibillion-dollar industry called self-improvement that takes form in a myriad of ways. The question is, … [Read more...]
If Employees Describe You in Any of These 5 Ways, It’s Time to Rethink How You Lead
It's not great to label anyone, but it's even worse to have your leadership labeled negatively
As a leader, you can't obsess over what people think of and say about you. You'd be incapacitated from doing your job if that were the case. But there's something to be … [Read more...]
11 Toxic and Avoidable Reasons Your Best Employees Quit
Your all-star bench will soon be depleted if these are the plays running in the background
In many companies, losing great talent isn't hard, unfortunately. You probably know the typical reasons why valuable employees leave --a terrible boss, being … [Read more...]